Processing Your Bill
If you have current insurance coverage, the hospital will bill your insurance carrier shortly after health care services have been rendered. When a bill is sent to your insurance company, a summary statement is also sent to your attention. Please note this summary statement is NOT a bill, but an acknowledgement the hospital has sent a bill to the insurance company on your behalf. As a convenience to you, we will not contact you until your insurance company has paid and there is a balance due, or unless we have been unable to obtain payment from them.
If you do not have insurance, a bill will be sent to you shortly after services are rendered, or after you are discharged from the hospital, requesting payment of the balance due. If you are unable to pay the entire amount, or wish to make payment arrangements, please contact the Patient Accounts Office at the phone number on your bill. We perform financial screenings to determine appropriate financial assistance and payment plans.
Providing charity care (financial assistance) to the low-income uninsured, along with other community benefit services is an important part of DRMC’s mission. Partial and/or full charity care will be approved based on the individual’s ability to pay as defined by Federal Poverty Income Guidelines and the hospital’s sliding scales. Confidentiality of information and individual dignity will be maintained for all that seek charitable services.
The hospital’s Business Office is located on the second floor of the Administrative Annex. An elevator can be used for convenient access to this area. We are available to assist you with any questions concerning your hospital bill.
Our hours are:
Monday through Friday
7:00 a.m. to 5:30 p.m.