Processing Your Bill
If you have current insurance coverage, the hospital will bill your insurance carrier shortly after health care services have been rendered. When a bill is sent to your insurance company, a summary statement is also sent to your attention. Please note this summary statement is NOT a bill, but an acknowledgment the hospital has sent a bill to the insurance company on your behalf. As a convenience to you, we will not contact you until your insurance company has paid and there is a balance due, or unless we have been unable to obtain payment from them.
If you do not have insurance, a bill will be sent to you shortly after services are rendered, or after you are discharged from the hospital, requesting payment of the balance due. If you are unable to pay the entire amount, or wish to make payment arrangements, please contact the Patient Accounts Office at the phone number on your bill. We perform financial screenings to determine appropriate financial assistance and payment plans.
Providing charity care (financial assistance) to the low-income uninsured, along with other community benefit services is an important part of DRMC’s mission. Partial and/or full charity care will be approved based on the individual’s ability to pay as defined by Federal Poverty Income Guidelines and the hospital’s sliding scales. Confidentiality of information and individual dignity will be maintained for all that seek charitable services.
The hospital’s Business Office is located on the second floor of the Administrative Annex. An elevator can be used for convenient access to this area. We are available to assist you with any questions concerning your hospital bill.
Our hours are:
Monday through Friday
7:00 a.m. to 5:00 p.m.
Patient Price Information
(Published: December 28, 2018)
On August 2, 2018, the Centers for Medicare and Medicaid Services (CMS) issued a final rule updating Medicare payment policies, specifically requiring hospitals “make available a list of their current standard charges via the Internet in a machine-readable format and to update this information at least annually, or more often as appropriate”.
Disclaimer: The price list is provided containing our hospital standard charges as required by the Centers for Medicare and Medicaid Services (CMS). Standard charges are the same for all patients, but the individual patient’s responsibility may vary depending on insurance plan coverage and negotiated payment rates with health insurers. The standard price list is correct as of December 20, 2018. Inpatient charges may vary from the hospital price list due to a variety of reasons including, but not limited to medical complications. The inpatient DRGs listed are reflective of the services offered at Delano Regional Medical Center and are not inclusive of items or services not available.
Uninsured or underinsured patients should consult with our registration or billing staff to determine whether they may qualify for discounts or free care.
Charge Master (PDF)
Charge Master (Excel Format)
Drug Formulary Average Wholesale Prices (AWP) (Excel Format)
Inpatient AVG Charges by DRG (Excel Format)